Quick help directly in the shop
The Solarkontor shop recently introduced a new way to support you: Sunny, our digital chatbot assistant. She helps you get quick answers to many questions about your order, products, or our shop.
Sunny is integrated directly into the shop and can help you 24/7. Whether you want to check the status of your order, need an invoice, or have a quick question about a product, Sunny will show you the right way.
Where to find Sunny in the shop
You can find Sunny directly on our homepage. A small sun icon appears in the bottom right corner of the website, and Sunny will greet you directly.
You can then simply select your topic or ask your question in the chat.
These tasks Sunny can complete automatically for you
Sunny can answer many service requests directly in the chat or even complete them entirely. This works without any waiting time.
These include, for example:
- Retrieve order status
- Check product availability
- Request an invoice
- Request payment confirmation
- Check return status
- Cancel order
- Display product information and instructions
This way, you get a lot of information immediately and directly in the shop.
For these requests, Sunny will show you the right way
For some topics, a personal review by our team is necessary. In these cases, Sunny will explain how you can proceed or direct you to the appropriate support.
These include, among others:
- Revocation
- Create returns
- Change delivery address
- Change billing address
So Sunny helps you quickly find the right way.
Support with the solar calculator and cable calculator
Sunny also supports you with our planning tools. If you have questions about the solar calculator or the cable calculator, Sunny can give you tips and explain how to use the tools correctly.
This can be a great help, especially for beginners, to calculate the right size for solar systems, cables, or batteries.
Answers to frequently asked questions about the shop
Sunny also answers many general questions about our shop.
These include, for example:
- Payment methods
- Shipping costs
- Minimum order value
- Return conditions
This way, you can find a lot of information faster without having to search for a long time.
Support with product questions and advice
Sunny also helps you with general product questions or simple requests for advice.
If your request is more complex, Sunny will show you the right way to reach support or our advice team so that you get the right support.
A little extra: Sunny can even tell jokes
In addition to her practical functions, Sunny also has a little humorous side. If you like, you can simply ask her for a joke.
Fast service directly in the Solarkontor shop
With Sunny, you get many answers directly in the shop and without waiting. Whether order status, invoice, product information, or frequently asked questions: Sunny will quickly help you.
And if things do get a little more complex, Sunny will show you directly the right way to our support or advice team.
