Return policy

Return policy for Solarkontor.de

1. General information

Defective items and manufacturing defects
If you experience any issues with an item, you can request a return in your customer account and describe your situation to us. Please note that a separate form must be completed for different or multiple items.
Your statutory warranty rights (§ 437 BGB) remain unaffected by this procedure.

Warranty check
If your product is defective and you believe it is due to a product or manufacturing defect, we will check whether it falls within the warranty period and conditions. If the inspection reveals that there is no defect and neither a warranty nor a guarantee claim applies, we reserve the right to charge a flat-rate inspection fee of €25.00 per item returned.

Changes made
If you have made any modifications to your product (e.g. shortened or cut the power cable, opened the device), this may void your warranty.
However, your statutory warranty rights remain unaffected if the defect exists regardless of the modification made.

2. Free exchange

Incorrect delivery and defects
Within the statutory warranty period, you can request a return shipping label for a confirmed defect or incorrect delivery via our portal. Returns are free of charge in these cases. This free shipping applies if our inspection confirms that a defect or incorrect delivery exists.

3. Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.
The cancellation period is 14 days from the day

• on which you or a third party other than the carrier designated by you takes possession of the goods, provided that you have ordered one or more goods as part of a single order and these are or will be delivered as a single order;
• on which you or a third party other than the carrier designated by you took possession of the last goods, provided
  You have ordered several goods as part of a single order and these are delivered separately;
• on which you or a third party other than the carrier designated by you takes possession of the last partial shipment or the last item
  have taken or has taken, if you have ordered goods that are delivered in several partial shipments or pieces;

To exercise your right of withdrawal, you must contact us ( WATTSTUNDE GmbH, Bessemerstraße 3, 21339 Lüneburg, Telephone No.: +49 4131 69
96 40, email address: widerruf@solarkontor.de ) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or email). You may use the attached model withdrawal form for this purpose, but this is not mandatory.

To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within 14 days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; in no event will
You will be charged fees for this repayment.

We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us or to WATTSTUNDE GmbH, Bessemerstraße 3, 21339 Lüneburg, Germany, immediately and in any event no later than 14 days from the date on which you notify us of the cancellation of this contract. This deadline is met if you send the goods before the expiry of the 14-day period.

You will bear the direct costs of returning goods that can be sent by parcel, as well as the direct costs of returning goods that cannot be sent by parcel. The costs for goods that cannot be sent by parcel are estimated at a maximum of approximately EUR.
You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

Grounds for exclusion or expiration

The right of withdrawal does not apply to contracts

• for the supply of goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
• for the supply of goods which are liable to spoil quickly or whose expiration date would be quickly exceeded;
• for the supply of alcoholic beverages, the price of which was agreed upon conclusion of the contract, but which can only be delivered 30 days after conclusion of the contract at the earliest and whose current value depends on fluctuations in the market over which the trader has no influence;
• for the delivery of newspapers, magazines or illustrated magazines with the exception of subscription contracts.

The right of withdrawal expires prematurely for contracts

• for the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery;
• for the delivery of goods if, after delivery, they have been inseparably mixed with other goods due to their nature;
• for the supply of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery.

Sample cancellation form

(If you wish to cancel the contract, please fill out this form and return it.)

To: WATTSTUNDE GmbH, Bessemerstraße 3, 21339 Lüneburg

Email: widerruf@solarkontor.de

I/we ( ) hereby revoke the contract concluded by me/us ( ) for the purchase of the following goods ( ) / the provision of the following service ( ):

• Ordered on ( ) / received on ( ):
• Name of consumer(s):
• Address of the consumer(s):
• Signature of the consumer(s) (only if notification is made on paper):
• Date:

(*) Please delete as appropriate.