Solarkontor's return policy – Returns & Exchanges

Return Policy for Solarkontor.de

1. General Information

Defective Items and Manufacturing Defects
If you experience difficulties with an item, you can request a return in your customer account and describe the issue to us. Please note that a separate form must be completed for each item or for multiple items.
Your statutory warranty rights under Section 437 of the German Civil Code (BGB) remain unaffected by this process.

Warranty Inspection
If your product is defective and you believe this is due to a product or manufacturing defect, we will check whether it is covered by the warranty period and conditions. If the inspection reveals that there is no defect and neither a warranty nor a guarantee claim exists, we reserve the right to charge a flat-rate inspection fee of €25.00 per claimed item.

Modifications Made
If you have made changes to your product (e.g., shortened or cut the connection cable, opened the device), this may void the warranty.
However, your statutory warranty rights remain unaffected, provided that the defect exists independently of the modification made.

2. Free Replacement

Incorrect Delivery and Defects
Within the statutory warranty period, if a defect or incorrect delivery is confirmed, you can request a return shipping label through our portal. The return is free of charge in these cases. This free return applies if our inspection confirms that a defect or incorrect delivery exists.

3. Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day,

on which you or a third party designated by you, who is not the carrier, took possession of the goods, provided that you ordered one or more goods as part of a single order and they are delivered together;
on which you or a third party designated by you, who is not the carrier, took possession of the last goods, provided that
you ordered several goods as part of a single order and they are delivered separately;
on which you or a third party designated by you, who is not the carrier, took possession of the last partial shipment or the last item, provided that you ordered goods
that are delivered in several partial shipments or items;

To exercise your right of withdrawal, you must inform us (WATTSTUNDE GmbH, Bessemerstraße 3, 21339 Lüneburg, Telephone No.: +49 4131 6996 40, Email Address: widerruf@solarkontor.de) by a clear statement (e.g., a letter sent by post or an email) of your decision to withdraw from this contract. You may use the enclosed sample withdrawal form for this purpose, although it is not mandatory.

Alternatively, you can also use the withdrawal button in our footer or the withdrawal button in your customer account. After entering the required fields, withdrawal is also possible there.

To meet the withdrawal deadline, it is sufficient to send the notification of the exercise of the right of withdrawal before the withdrawal period expires.

Consequences of Withdrawal

If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a different type of delivery than the cheapest standard delivery we offer), immediately and no later than 14 days from the day on which we receive the notification of your withdrawal from this contract. We will use the same payment method for this refund that you used for the original transaction, unless expressly agreed otherwise; no fees will be charged
to you for this refund.

We may refuse the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs earlier.

You must return or hand over the goods to us or to WATTSTUNDE GmbH, Bessemerstraße 3, 21339 Lüneburg, immediately and in any event no later than 14 days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the 14-day period expires.

You bear the direct costs of returning goods that can be shipped by parcel, as well as the direct costs of returning goods that cannot be shipped by parcel. The costs for goods that cannot be shipped by parcel are estimated at no more than approximately EUR.
You only have to bear any loss in value of the goods if this loss in value is due to handling that was not necessary to inspect the condition, properties, and functionality of the goods.

Exclusions and Grounds for Lapse

The right of withdrawal does not apply to contracts

for the supply of goods that are not pre-made and for whose manufacture an individual selection or determination by the consumer is essential, or that are clearly tailored to the personal needs of the consumer;
for the supply of goods that can spoil quickly or whose expiration date would be quickly exceeded;
for the supply of alcoholic beverages whose price was agreed upon at the time the contract was concluded, but which can be delivered at the earliest 30 days after the contract was concluded and whose current value depends on market fluctuations beyond the trader's control;
for the supply of newspapers, magazines, or periodicals, except for subscription contracts.

The right of withdrawal expires early for contracts

for the supply of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
for the supply of goods if, after delivery, they have been inextricably mixed with other goods due to their nature;
for the supply of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.

Sample Withdrawal Form

(If you wish to withdraw from the contract, please complete this form and send it back.)

To: WATTSTUNDE GmbH, Bessemerstraße 3,21339 Lüneburg

Email: widerruf@solarkontor.de

I/We hereby withdraw ( ) from the contract concluded by me/us ( ) afor the purchase of the following goods ( ) / dthe provision of the following service ( ):

Ordered on ( ) / received on ():
Name of the consumer(s):
Address of the consumer(s):
Signature of the consumer(s) (only for notifications on paper):
Date:

(*) Please cross out any inapplicable options.